Return
RETURN
Would you like to return your order or part of it? No problem. You have a return period of 30 days. For orders worth €39 or more, your return is free of charge. Simply write an email to info@rugsak-backpacks.de or contact us directly using the contact form.
A NOTICE
Please note that even if the return shipment has been delivered according to the tracking information, the return still needs to be processed. Processing can take up to 14 days.
QUESTIONS ABOUT YOUR RETURN
When and how do I get my money back?
The refund will be made using the original payment method used. Processing the return can take up to 14 days. Depending on the payment method, the amount will then be refunded immediately or after a short time.
My item is broken. What should I do?
If your delivered product is defective, a return is not necessarily necessary. Please contact our customer service via the contact form or by email to info@rugsak-backpacks.de