Return
RETURN GERMANY
Would you like to return all or part of your order? No problem. You have a 90-day return period. Returns are free for orders over €39. Simply send us an email to info@rugsak-backpacks.de or contact us directly using the contact form.
RETURNS EU COUNTRIES
Would you like to return your order or part of it? No problem. You have a 90-day return period. For returns outside of Germany, you will unfortunately have to arrange shipping and cover the postage costs yourself. To process your return, simply send us an email to info@rugsak-backpacks.de or use our contact form.
A NOTICE
Please note that even if the return shipment appears to have been delivered according to the tracking information, it still needs to be processed. Processing can take up to 14 days.
QUESTIONS ABOUT YOUR RETURN
When and how do I get my money back?
The refund will be made using the original payment method. Processing the return may take up to 14 days. Depending on the payment method, the amount will be refunded immediately or shortly thereafter.
My item is broken. What should I do?
If your delivered product is defective, a return is not necessarily necessary. Please contact our customer service via the Contact form or by email to info@rugsak-backpacks.de