We are confident in the quality and workmanship of our products and that is why we give you our RUGSAK® guarantee. You don't have to worry if something breaks on your backpack or bag. You have a full two-year guarantee on your RUGSAK®.

This way you can easily get spare parts or a free replacement delivery. Usually a simple email and a photo of the damage is enough. We'll take care of the rest. 🙂

We are always there for you to make this as stress-free as possible. Send us an email to info@rugsak-backpacks.de or use the contact form . During the week you will usually receive a response from us within 24 hours.

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